General Conditions

By making a purchase you agree to our general conditions below:-

We may alter and change our General Conditions where necessary.

Please note that some of our products are to be installed by a qualified electrician only.

Please refer to a qualified electrician for more information about our products before purchasing and installation.

Went Vale Electrical Ltd takes no responsibility for injury/damage to persons or property due to incorrect selection or installation of equipment. If an item has been incorrectly installed or accidentally damaged by yourself or an electrician we cannot accept it back nor will we replace it or any parts of that item/s.

Please be aware that when trying to match finishes or obsolete items, not all manufacturers are the same. Some manufacturers will change their finish/design when they update a product and the new product's finish/design could be slightly or very different. We recommend that you contact us first and we will endeavour to help.

Our picture/s are only a guide. We do our best to take accurate photos. We do not accept responsibility for the buyers perceived differences in colour from the actual item received.

We check the condition of all goods before despatched.

It is the purchaser's responsibility to make sure that goods purchased match their technical
specification/s. If in doubt please consult a qualified electrician before purchasing.

Payment Details-
You can pay by the following methods:

If you do have any problems during checkout please let us know.

All our orders are sent fully tracked with either Royal Mail or a courier. The Royal Mail tracked service/courier is delivered on the first attempt ,either to your door ,a safe place, a neighbour or taken back to your local Royal Mail delivery office to be either collected in person or have your item redelivered. We will consider the item delivered when this has been done and your tracking has been updated to the status of attempted or delivered. We are not responsible for the security of deliveries where delivery has been made to a safeplace.

Non delivery/shortages or discrepancies must be reported to us within 24hrs. We may require you to provide further details for us to investigate further. 

We will include a copy of the invoice if you are a business. If you require one but it is not clear from the details you have provided us to process your order that you are a business, please email us for a copy.

If you claim to not have your order when it has been stated as delivered or it has been damaged we will investigate this and this can take up to 14 days. Once the investigation has been completed we will let you know the outcome. If Royal Mail or the courier confirm delivery of your item by providing supporting evidence such as GPS coordinates, confirmation from the delivery office or local depot by a verbal or a written confirmation of delivery then we reserve the right not to resend or refund the item. 

Shipping time
We do our best to despatch orders asap however there are some circumstances where this might not be possible.  For orders ordered before 1:30 PM on any business day will be posted same day where possible.  For Courier service we need to book these in before 12 noon on working days. However couriers do not collect or deliver on Saturdays so late purchases on Fridays will normally be collected by the courier on the following Monday.

Please note: If you choose any next day service on Fridays, the vast majority of delivery services available to us will deliver on the following Monday. The only exception being Royal Mail Saturday Special delivery where a surcharge is applicable.

International orders.
Please note: We not to accept international returns.

Unfortunately we cannot deliver to countries in the EU.

If you are purchasing from overseas and wish to pay by bank transfer an admin fee will be added to the total. We only accept Stirling into our bank account and the exchange rate on the day of transfer must equate to the total required to pay. We reserve the right to request a further payment with a further admin fee to complete the total amount required.

For international postage you will be able to choose a shipping option for your country. Any VAT, customs and clearance fees are the responsibility of the buyer to pay in their country of destination either before or during delivery. We do not supply goods on a Delivery Duty Paid facility (DPP) only Delivered Duties Unpaid (DDU).

International buyers will be responsible for any VAT charges, custom tariffs and handling fees as well as customs procedures and legal issues such as border seizure. 

If you refuse your international order due to any of the following charges - VAT charges, custom tariffs, handling fees by the relevant country, and we incur charges or/and fees on return of the international order, we will refuse the delivery on return to us and charge you any of the extra charges/ fees incurred.

International postage will normally be shipped via a Royal Mail tracked shipping method dependent on the destination country. Large consignments, heavy or high value goods will be shipped with a courier service. These tend to be more expensive so you must ask for a quotation before purchase, and let us know how quickly you need the goods as this greatly affects the price. Please note that not all international destinations allow a faster courier service.


Please supply full purchase details with returned goods.
If you wish to return your item please notify us by email or letter of your intention to cancel within 14 calendar days of receipt of your order before returning any goods and reason for return

​​​​​​Please note: We do not accept international returns. We will not refund any shipping costs or any other charges incurred as a result of a return.  

We only deal with faulty item enquires from within the United Kingdom only.

Please note that we do not accept telephone cancellations.

If you return the goods we will reimburse you the payment received from you except the shipping cost where a shipping cost was charged.

Where we offer free shipping included in the price, we reserve the right to deduct the shipping cost from a refund where an item has been returned to us due to our correct description of the technical specification/s & use of the item/s being different to what the customer's technical specification/s are. 

To be eligible for a return your item must be:

We can only accept the original goods in their original condition. We may make a deduction from the reimbursement as a result of unnecessary handling on your part. We reserve the right not to accept the return. Returned goods must be unused and unopened purchased items. If you have damaged the item/s and/or the packaging, we reserve the right to refuse the return.

We are not responsible for any loss of goods or damage during transit whilst being returned to us.

We will make the reimbursement without undue delay, and not later than-

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned  the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction. 

The buyer should return the item to us within 14 days of notifying us of intention to cancel the contract under the Consumer Rights Directive 2014.

You shall send back the goods to the address given within this policy which is displayed at the bottom of this section in our business details, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

The deadline is met if you send back the goods before the period of 14 days have expired.

Custom made, specially ordered and customised items such as cable cut to order are non-returnable.

We require payment upfront for non-stock items that are specially ordered. We cannot cancel these orders once placed with the manufacturer.

Special Orders:-We will endeavour to quote you an accurate delivery time however there are some circumstances beyond our control where the manufacturer has to extend the delivery time. If this happens we will keep you informed.

Quotations-prices are only held for 7 days from the date of the pro-forma or quotation.

We cannot accept BFPO orders.

The policy applies to all items unless deemed faulty by yourselves or damaged in transit, in which case the return postage will be paid by us. (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We do inspect returned and faulty goods.

If returned goods are not faulty or have not been damaged in transit on our inspection, we reserve the right to refuse to refund.

We do recycle materials as previously used packing materials in order to be environmentally friendly.

Return address:
Went Vale Electrical Ltd
Unit 21 Ferrybridge Business Park
West Yorkshire
WF11 8NA